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HOTEL RESERVATIONS

FAQFrequently Asked Questions

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FAQFrequently Asked Questions

We have compiled the most common questions we have received from our customers so far.
If you have any other questions, please feel free to contact us.

About accommodation

What are the check-in and check-out times?

Check-in is from 15:00 and check-out is by 10:00.

Can I check out late?

If you wish to check out late, an additional 2,200 yen will be charged per hour.
Please note that we may not be able to meet your request depending on your accommodation plan and the situation on the day.

Can I leave my luggage before check-in or after check-out?

Please contact the front desk on the 3rd floor.
Before check-in, it is from 12:00, and after check-out, it is until 12:00.

Can I leave my luggage before my stay?

If you would like to send a package, please send it to the address below.
1460-36 Honeyama, Hinode-cho, Tahara City, Aichi Prefecture, 441-3626
Irago Ocean Resort Front Desk
TEL: 0531-35-6111
*Please write the date of your stay and the name of the guest on the slip before sending it.

Can more than 3 people stay in one room?

You can check the room types below.
https://irago-ocean-resort.com/room/

Can I connect to the Internet in my room?

Free Wi-Fi is available in all rooms.

When is the deadline for cancellation?

【Cancellation policy】

No-show 100%
On the day 80%
3 days to 1 day before 50%
10 to 4 days before 20%

If you wish to change or cancel your reservation, please check the above information.

What amenities are available in the rooms?

You can check the amenities at the following URL.
https://irago-ocean-resort.com/room/index.html#amenities

Can you warm up baby food?

We can warm it up in the microwave. Please ask the front desk for details.

Can I stay with pets?

Pets are not allowed in the guest rooms, but there is a special room for pets on the first floor.
Small to large dogs (height approx. 57cm) are accepted, and pet cages are available (additional 3,300 yen).
https://irago-ocean-resort.com/facility/index.html#pethouse

Parking and access

Is there parking available?

Parking lots 1 to 3 are available, with parking for approximately 200 cars (free of charge).

Do I need to reserve a parking space?

Parking is not available by reservation.

Is there a shuttle bus?

豊橋駅より無料送迎バスで約70分 (完全予約制) ご宿泊日前日の16:00までにご予約をお願いいたします。
無料送迎バスの詳細はこちら

Are there any tourist attractions nearby?

Please see the URL below for information on Irago Cape Lighthouse, Koijigahama Beach, and more.
https://irago-ocean-resort.com/sightseeing/

About the facilities

Do I need to make a reservation in advance for the restaurant?

Although we do not require reservations, please note that we may not be able to accommodate you if the restaurant is fully booked.
We recommend that you make a reservation in advance.

Do you offer any services for anniversaries?

Whole cakes, dessert plates, etc. are available at an additional charge.
If you wish to use this service, please call us at least 3 days before the date of use.

Is there a restaurant where I can have breakfast?

2nd floor buffet restaurant "Irago Bold Kitchen" (Japanese and Western buffet)
Admission fees: Adults ¥3,300, elementary school students ¥2,310, ages 3 to preschool ¥1,650, children under 2 free
Business hours: 7:00-9:00 (last entrance 8:30)

Can I hold meetings or banquets?

We can make proposals according to your wishes. For detailed inquiries, please call us or contact us using the information below.

https://irago-ocean-resort.com/banquet/contact/
Are there smoking rooms?

There is a smoking room on the first floor.
Please note that all guest rooms are non-smoking.
If it is discovered that you have been smoking, you will be charged damages including cleaning fees.

Is there a beauty salon?

The Marine Beauty Salon is located on the first floor of the hotel.
For reservations and inquiries, please contact the beauty salon directly (TEL: 0531-35-6001).

Can I take photos with cameras, smartphones, or videos within the hotel premises?

Please note that we ask that you refrain from taking photographs or videos on the hotel premises or using the images for commercial purposes without the hotel's permission.
Please note that if the hotel determines that your photography is disturbing other guests, you may be asked to stop.

Can I propose?

Yes, we can assist you. We can also provide you with a bouquet of roses, so please ask our staff for more information.